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Frequent Questions

Frequent Questions

Before The Order
1. Can I get a free sample before order?
Sorry friend,we have not free sample! you have to buyer them,but i will give you wholsale price for sample order.

2. How do I place an order?
It’s really simple and easy to make the order on Bolinglasses.com. Find the items you are interested in, click the “Buy Now” or you can send the email to our sales team directly to Whats App:086-13670033625
. Our qualified team will contact you within 8 hours.

3. How can I pay for my order?
We accept the payment Western Union or Money Gram or Bank Transfer.
Pls let me know what payment method you want,then i will provide you the info of matched payment.


4. How do you ship my Item?
We recommend you shipping your items with the following methods: For the small quantity or small volume orders, we suggest shipping by Express as UPS, DHL or FedEx which offers door to door service; it takes 5-10days normally For medium order, we suggest shipping by air freight which takes 3-7days but you have to get the goods in local airport. For the large order in value or in volume, we suggest shipping by sea which takes about 20-30days, and it’s the most economical shipping way.

5. How long will it take for my order to arrive?
Delivery time is the combined duration of production PLUS the shipping time Production time + Shipping time = Delivery time. When placing your order you will be issued an estimated delivery date, which may change at the time of proof approval depending how long it takes to finalize your proof.

After the order

1. How can I find the status of my order?
You can track the progress of your order online. Shortly after placing your order, we send an e-mail with a username and password to login online and track the progress of your order.

2. I received more/less items than I was expecting what do I do?
We make every attempt to deliver the exact quantity ordered. However, due to manufacturing issues, all orders may be subject to a 1%-3% over-run or under-run. Please contact our customer service [email protected] assistance

3. Can I change or cancel any order after I have placed it?
All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. Once the order has left the sales department, we will be unable to change the order. We will not accept any order cancellation requests after the 24 hour period. There is a 5% cancellation fee if an order is cancelled. This rule applies to normal production orders only.

4. What if I receive my order and I'm not happy?
Our goal is 100% customer satisfaction. We work hard to make your shopping experience easy and enjoyable. If there was a problem with your order due to direct fault of glassesmart.com, we will resolve the issue promptly.

5. How do I place re-order?
Simply send the email to our Sales Team at [email protected] and reference your previous order number. We will take care of the rest.

6. Do I need to pay the setup fee if I place a re-order?
For the customer printed sunglasses, If you order the exact same product with the exact same artwork and imprint color as your previous order, there is no setup fee anymore